Customer Success

What skills are we looking for

• Ability to build relationships with multinational stakeholders, and understand the purpose of various customer business and enterprise applications, processes, and user personas.
• Have a strong learning appetite to become an expert on products through our Certification Programs
• 2-10 years of experience in any of the following domains – Content Creation/Instructional Design/Technical Writing/Customer Success/Account
• Management/Marketing/Software Development
• Comfortable working in a dynamic and evolving environment
• Inclination to problem-solving and an analytical mindset

Qualification Criteria and Skills

• Evidence of relevant experience
• Bachelor’s degree in Engineering, or a related field. Master’s degree is a plus
• Industry recognized relevant certifications – added advantage. Please call out when applying and interviewing.
• Awareness of diverse cultures and practices across geographies
• Worked in one/many industries vertical(s) from the following –
• IT/ITES/Healthcare/BFSI/Manufacturing/FMCG/Oil and Gas
• Knowledge of applications like ERP, CRM, CLM, etc.

What would be your role and responsibilities?

• Work with global customers to identify their target audiences’ training needs, acquire an understanding of customer applications and processes to derive actionable insights and use cases to improve digital adoption.
• Manage numerous projects, initiatives, and engagements concurrently.
• Help develop standards and guidelines to ensure consistency in deliverables across projects and be compliant throughout.
• Collaborate with cross-functional teams to deliver innovative solutions and bring process efficiency to customers.
• Consult, ideate, and propose optimal digital adoption solutions to customers using the Product Ecosystem.
• Review, analyze, and optimize solutions to increase digital adoption usage by end-users.
• Onboard, mentor and enable new team members for success.